complaints

I’ve sold a few boards and looks like there will be more. no complaints yet (at the price you can’t), but I’m sure it’s inevitable. just wondering how do you pros deal with complaints? like “It’s a pig, too slow” or " I can’t get up on it" or “It doesn’t catch waves” “It’s spider cracked” etc, etc. performance and craftsmanship?

I’ve sold a few boards and looks like there will be more. no complaints > yet (at the price you can’t), but I’m sure it’s inevitable. just wondering > how do you pros deal with complaints? like “It’s a pig, too > slow” or " I can’t get up on it" or “It doesn’t catch > waves” “It’s spider cracked” etc, etc. performance and > craftsmanship? I look at them and say well how do you want to make the next one??? If the price is right they have no right…FT If they still bitch ask them how they would shape it… I’ve had a few friends say things about my boards but i just tell them to shut up and don’t tell anyone… In general if you sell a friend you can tell a friend… Don’t strees out most of the time it’s the surfer not the board… I bet Kelly would rip on those boards… Keep the stoke and build another… My two cents… http://surfnwsc.com

I’ve sold a few boards and looks like there will be more. no complaints > yet (at the price you can’t), but I’m sure it’s inevitable. just wondering > how do you pros deal with complaints? like “It’s a pig, too > slow” or " I can’t get up on it" or “It doesn’t catch > waves” “It’s spider cracked” etc, etc. performance and > craftsmanship? JR, there is NO other industry that ego plays into it more than surfboards. Waterski’s, snowboards, skateboards, nothing more crippling than it rides like a dog. Dobson brought me one of his drunkem pals for a custom shape, all the numbers were what he wanted, he hated the board, it pearled while paddling out, it couldn’t catch waves, it didn’t nose ride, it was hard to turn, it didn’t float well enough, etc. Blah, Blah, Blah. I gave him his money back and had a new board for myself. I took it out at Swami’s, first wave, fade left, top turn into a close out. 2ND wave, bottom turn into a quick 5 over. 3RD wave, fade for a good bottom turn, stall and a yell to Hank Byzak, “watch this”. I punched it off the bottom and straight up throught he lip on a nice 4 footer. As I wrenched it around, off the top, I heard this God awful snap come from the back of my left knee, way too much wrenching, it must have been that damn dog boards fault!

As I wrenched it around, off the top, > I heard this God awful snap come from the back of my left knee, way too > much wrenching I prefer surfing in lacers. Western boots are too hard to turn in. :wink:

i just sold a board to a young local kid who rips hes had the board three weeks now! there are a few spider cracks apearing by his back foot and some pressure dings where he duck dives it! first i asked him how he liked the board and he loves it says he is now going more vertical with much more speed! i then explained that this was a lot lighter glassed than his last board and that some pros boards only last then around 6-8 weeks. he was fine with it just tell them how it is and it will all work out!! :O)