short while ago we had a thread about the new fcs plugs . After a lot of bagging the fcs rang me to asure me that the leopard had changed and they are here to help. CRAP. A long time friend rang yesterday to enquire about fcs plugs as he does repairs and works for a large fiberglassing company. Once again FCS wont help the small guy. I put him onto FIN SOLUTIONS because they will look after him. Well done fcs don’t waste time with another phone call.
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short while ago we had a thread about the new fcs plugs . After a lot of bagging the fcs rang me to asure me that the leopard had changed and they are here to help. CRAP. A long time friend rang yesterday to enquire about fcs plugs as he does repairs and works for a large fiberglassing company. Once again FCS wont help the small guy. I put him onto FIN SOLUTIONS because they will look after him. Well done fcs don’t waste time with another phone call.
Hello John-
Please check your pm.
Just so everyone knows, I’m addressing this situation with John and trying to get some more details of exactly what happened here and will do everything I can to remedy the situation.
Regards,
Ron
I reckon Ron is short for right on
ive found the opposite
fcs in NZ have been excellent even though i only build a couple a month
also ron sent me the new material longboard adaptor and its a definate improvement on the old plastic
i dont know what fcs policy is on plugs only tho
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Quote:short while ago we had a thread about the new fcs plugs . After a lot of bagging the fcs rang me to asure me that the leopard had changed and they are here to help. CRAP. A long time friend rang yesterday to enquire about fcs plugs as he does repairs and works for a large fiberglassing company. Once again FCS wont help the small guy. I put him onto FIN SOLUTIONS because they will look after him. Well done fcs don’t waste time with another phone call.
Hello John-
Please check your pm.
Just so everyone knows, I’m addressing this situation with John and trying to get some more details of exactly what happened here and will do everything I can to remedy the situation.
Regards,
Ron
Nice Job Ron, Mahalo,Larry
john, i checked with our local rep. he asked your friend to fill out an account application. he offered to buy your friends first order on his own credit card and your friend could deposit the money to him while the account application was being processed. fcs are a wholesale company. they do not retail at all. it is wrong for them to supply wholesale to anyone with out proper verification; eg credit app etc. Sure, i believe the fin solutions is a better plug but i dont know what your issues are here! from what i can find out FCS are free of doubt in this situation. sorry to pull you up, cheers Dave
hey john i think we had this discusion before
raptor
huie
Ok, dave you are nearly correct. the rep didn’t tell you about the unreturned calls and telling him to ring sydney then sydney telling to ring the rep. The guy lives in North queensland probably does fifty reoairs a year 25 of which are fcs. The rep told me after they chased me up, we don’t care how small you are we will look after you. it doesn’t seem to be the way, does it. maybe I am old fashioned but I will glue fins on with kangaroo tail before I accomodate fcs, sorry. If I have put anyones nose out. maybe if the reps had half the metal of ron long the company wouldn’t be regarded as arseholes to deal with.
its not economical to buy the plugs alone
whats fcs policy for plugs only
they are about 5 bucks i think
anyway having problems with a rep is no reason to slag them off as a whole
theres always reasons and another side of the story
they have treated me well
after i went though the process and aplication
so i dont regard them as aresoles
they are just people
Plugs for repairs, probably buy in bulk at 10 or 20 sets if the price was right , instalation tools as well. the dealings I have had and I am entitled to have an informed opinion. credit where credit is due. sorry again !!!
NZ rep still won’t sell to me - original reason was because I make only 2 to 3 boards a year for myself and need to order 15 sets year minimum. So it’s $10 a plug through the local retailer! Have found another source for the plugs and fins at a better price, but it’s a round about way.
Got some PC5 quad fins recently and they do go well.
Karl
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See below. My points had to do with those in business large or small.
“No wonder the surf industry comes and goes every ten years. Way too many flakes involved. I have never understood…ever…why a manufacture would limit who they sell to. It’s why many folks are now lamenting asia…people want to find an easy way to do business without…cool…being a factor. I don’t think it’ like this everywhere and it usually isn’t. It’s usually a connection one rep has with some retailer. A boys club so to speak.”
Same reason you can’t call Ford and buy a car from them. It’s just not how the manufacturing industry works.If your a consumer you buy from a retailer. If you are a reseller (as in board manufacturer) you buy as a wholesaler.
hey Karl
compsanders are ok in NZ for fcs
i can sell the odd system to you, as you know
i feel the compsand movement is being well looked after by hydrosurf and fcs at this stage
the simple fact is you have all these guys bitching about the system etc
saying its no good
yet still installing it because thats what the market wants
fcs cant have evey tom dick and harry doing dodgy installs around the place
then the plugs will break due to bad installs
and give them something more to bitch about
when i wanted to get fcs
i had to show my boards to scott and how i did the install
i arranged for him to stop in and see me
and go through it
then setup the account application and credit check
thats the process!!
just like any other company
this process took a little time
they have been selling me the manufacturers sets since then
fcs is a strong light system when installed correctly
and ive never had a failure
hows that for a record 35 polycarbonate intstalls surfed in shallow water waves with logs, deadsheeps, and debri
not one failure
deadsheeps?
this I gotta hear about…
Manufacturers actually make something, and so they get to set the terms of who they sell to–if it was you, I guarantee you wouldn’t want to deal with your average nickel and dime retail customer and their infinite infinitesimal issues. The retail set has to deal with the retail customer, cuz after all, they don’t actually make anything, theyre a middle man–theyre the buffer, and that’s how the manufacturer likes it. I personally think it makes sense but probably that’s cuz I’m in retail and I understand all too well what dealing with Joe Public is like.
Props to the good ones at FCS–and Larry, nice!
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“No wonder the surf industry comes and goes every ten years. Way too many flakes involved. I have never understood…ever…why a manufacture would limit who they sell to. It’s why many folks are now lamenting asia…people want to find an easy way to do business without…cool…being a factor. I don’t think it’ like this everywhere and it usually isn’t. It’s usually a connection one rep has with some retailer. A boys club so to speak.”
Same reason you can’t call Ford and buy a car from them. It’s just not how the manufacturing industry works.If your a consumer you buy from a retailer. If you are a reseller (as in board manufacturer) you buy as a wholesaler.
Right…but the complaint is some distributorships don’t sell to the small guy and some reps will not sell to the small guy. If you don’t have a business license, which may be the case…you shouldn’t be buying anything wholesale or getting wholesale prices. I should have clarified that. I am not talking about non business owners. Why should they get wholesale if their not in the business anyway? It should be noted that Ron of FCS said he was addressing this.
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Manufacturers actually make something, and so they get to set the terms of who they sell to–if it was you, I guarantee you wouldn’t want to deal with your average nickel and dime retail customer and their infinite infinitesimal issues. The retail set has to deal with the retail customer, cuz after all, they don’t actually make anything, theyre a middle man–theyre the buffer, and that’s how the manufacturer likes it. I personally think it makes sense but probably that’s cuz I’m in retail and I understand all too well what dealing with Joe Public is like.
Props to the good ones at FCS–and Larry, nice!
Your right Janklow…I didn’t clarify this. It was my understanding it was a small retailer or boardbuilder in business not getting opened. That happens all the time and it’s B.S. No…the company doesn’t owe the general public anything, but pointing them to the nearest dealer.
Why do you need a credit check if you pay cash!!!
They must check instalations. crap. The rep here said sell to me no worries.
I sell cattle and if you don’t chew your steak 25 times a bite I’ll take it back.
What I was getting at with this post is don’t offer the world and then change the rules.
Hey Paul
I really appreciate your help on that. That’s what makes the compsand cooperative work - need to make more of a contributin myself. I like FCS system too and have had no problems ever.
I can understand why manufacturers wounld not want to wholesale to halfassed backyarders like me. And wouldn’t mind supporting my local shop, everyone’s gotta live, but $10 a plug or $80 to make a quad is just outrageous.