hey all, I know this has nothing to do with board building, but I thought I would share this with you all. I just had a tremendous experience, with a great company. Last March I needed a 5/4/3 suit for the cold Nova scotia spring/fall. Of course being thrifty, I really didn't want to spend a fortune. So I found this website Ocean24seven.com and had a look at the suits. They are from the UK, so I figured it would cost a fortune to ship. One thing that really drew me in was they accept paypal and me being the ebay junky I am (with a few buck sitting in paypal), well that looked good to me. So.. off I order. I got an inexpensive suit made by SWARM ( formerly known as typhoon I guess, and supposed to be linked to bodyglove?!!?) and for under $150 (canadian) delivered to my door withing 7 days. WOW. Well I used the suit about 6 or seven times in the spring. seemed pretty decent actually. I took it out a week and a half ago, and went to head out in the late fall swell, when I zipped up ( back zip) it caught and tore 2 teeth out of the zipper and the zip right off the zipperd teeth.. NO WAVES for me! :(. Called around to a few shops and said they knew people that could fix it for about $40-$60, But i had to supply the zipper. Well I looked around for a proper replacement zipper and no go. So I emailed the guys at ocean24seven to ask if they would sell me a zipper. The guy ( DUNCAN) asked what happen and I told hoim the story. He said " I see you have weather coming your way and can't keep you out of the water" so he says he'll look around for a zipper, but in the mean time will send me a GUL 5/4/3 suit as a replacement at NO COST!( and send the zipper later so I can fix my swarm whenever).
Well I tell you I have never been treated like this.. in the mail today ( 6 days later) I recieved my new GUL suit!! I love it. and yes they will be getting my future business. I'm surfing tommorrow!
Anyone else have great stories like this?
Thanks for reading.