Classic customer "service..."

In response to stuff I sent in on the second of July…

"We have tracked the boots and gloves, and they left California yesterday. I

have no idea why this took so long, probably because ½ of the company has

been gone at all the shows, one of the problems with doing trade shows I

guess, either way, they should be there end of this week, or worse case,

Monday."

“Gone at all the shows…” Hmm, guess the gloves and Booties don’t qualify as “sacred craft…” Ha! But, trust me, they are pretty sacred to me… Forgot 'em one day… well, that’s at different story.

I won’t name names. I looked into it after six weeks, they said they never got them. I called the place that shipped 'em for me, got the details, “Signed for by so and so, on the 6th of July at 9:42 am.”

I let 'em know. They said they’d look into it… two weeks later, “Well, since we can’t find 'em - and you should put the RA #'s on 'em - we’ll send you new ones.” (I’m thinking, what I should painted nine digit numbers on the stuff???)

Two week later, me - Hmm, haven’t seen 'em. Them, oh, they just went out. Me two week later, Hmm, still haven’t seen em. Thus the above.

As I said to my local shop buddy - Glad I wrote the stuff off to begin with…

Still haven’t made peace with gloves and boots made out of soft/stretchy neo that breaks down in two months…

(Deep breath… ) Oh well - At least the new board is looking sweet!

did you pay $ for goods and not receive them?

I paid @$10.00 to send back a pair of booties and gloves that “went flat” in @ eight weeks, e.g., from 7mm neo + rubber and nylon on sole - to @ rubber, nylon, and around .5mm neo - Same story on palms.

They said they’d “fix” - but lost 'em… Who knows. Mostly unimpressed - disconcerted at the two+ month turn around… If it is indeed turning around… Ha!

I guess that means “support your local surf shop”!!!

Sounds like you got ‘‘serviced’’ in the animal husbandry sort of way. Who are these sterling fellows?

that was one of the funniest posts ever.

i’d also like to know who’s responsible for the ‘CS’

Well - I’m reluctant to name names, as I supposedly got stuff out there, and I still love their suits - in fact I tried on several RipCurls, as I loved their customer service, but none of the suits/sized felt good across the chest-shoulders - So, I don’t want to jeopardize any future service… Although, after all this - even though they claim giving me new stuff is a benefit - I think they should throw down some kind of manufactures discount.

Anyway - If it ain’t here by next week - “I’ll let the world know!!!” Ha!

OK - So after some more emails, It came to my awareness - I looked back at the instructions for return I was emailed a couple months before I got around to shipping the stuff…

I forgot/didn’t write the Return Authorization # on the out side of the box, thus they were not processed in a timely manner.

I wrote the rep - and my local shop buddy - that I accept responsibility for not following the rules, and that I’d share my “F’up” on Swaylocks. Just a little life lesson: If I want things to go smoother-faster, I need to follow the rules… some times… Ha!

Thanks - carry on…