Need some advice *Updated with image & response

General Discussion
1

Hello first time poster long time lurker. I was wondering if this has ever happened to you and what did you do about it? I recently got a board glassed for a customer and he wanted resin tint. he wanted the deck to be “free following” while still being inlaid (didn’t want the rails red). I shape the board take it in, talk to the guy about it wrote it down on the work order. Two weeks go by and I get the call.

Unfortunately I wasn’t able to pick the board up, had the wife do it so she sent me pics

The front ok not what we talked about but ok… I can live with that.

Now the bottom. What the…. I never asked for the rails on the bottom to be red, theirs nothing on the work order that said “slap stick the F out of the bottom rails”. I won’t say who did it, but this is ridiculous. I have to deliver this board tomorrow. Anything like this happen to you?

For some reason I can’t seem to reply unless I respond on the original post. Anyways… I would like to thank everyone for their advice. I’ve attached the work order - the kid put " messy edges on deck, that’s not what I said but I’m going to chalk this on up as a “learning moment”

You all are correct about the toe in, its ridiculous haha! I’m not going to blame the glasser its my fault. its a bit weird and I will double triple check my placement. thanks again everyone for your advice. This board is now my wife’s and will be ridden as a thruster - haha I’m not going to lie I might have to try the quad set-up on a crappy summer day just to feel how screwed up it is. 

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2

I’d like to see the written instructions that you gave the laminator/ glass shop. Based on what you said at the beginning of your post (“free following”).  If you can’t be more specific; the interpretation would be up to the glasser.    

3

Did you discuss it with the glass shop before posting it up here? Proper communication on the back end as well as the front end would serve you, and them well in the future.

4

Did you speak directly to the glass shop? Glassers will usually have you get more specific to avoid these types of situations. Usually there’s a visual to go along with written directions on the order form. Hopefully your customer is stoked on the shape and continues to work with you in the future.

5

It looks TO ME like they taped off the lap line for a longboard-style resin dip and had a problem with it - then tried to cover it up with a faux freelap thing as was popular a couple years back.  

BTW, maybe it’s just the angle of the pic but to my eye the toe-in on those rears looks not-right

6

All post’s spot on!

A picture or drawing is worth everthing.

Now?

Maybe save it with soap and rattle can?

7

if your customer is a Hipster, he’ll dig it;-}. Otherwise, Sh*t like this happens…I once had a very reputable glass shop return a board purple, when I ordered blood-red, complete with color swatch. So, now what? When I get a board that’s that far off the mark, I ask the customer what he’d be willing to pay for it as-is, and hope it covers my expenses (if the glasser takes responsiblity for the error, they will almost always discount the service). Otherwise, I offer to build another board for the customer, and offer the first board on Craigslist, again, hoping to recoup my costs. If you’re taking money from people to build them something, they deserve to be satisfied with the product and the price.

It takes time to build a relationship with a glasser to the point where a few cryptic messages written on a prod order are all that’s needed to nail the desired color/design. In the meantime, a shaper needs to be as explicit as possible, including photos, drawings, even the specific resin tint color, e,g, “Fiberglass Hawaii Green”. Even then, don’t expect exact reproduction of color/design, and set that expectation for your customer as well. But, even after all that, sh*t happens, e.g. S-cloth is used for a fin patch, the cut-lap is a tiny bit ragged and needs a pinline, the lam is slightly off center,  I mean the list goes on and on. Glassers are humans, and just like shapers,they error occasionally. Having a remedy, that satisfies the customer is what’s key, even if it means you lose money. Monetary loses will encourage you to communicate better with your glasser or to find another glasser.

Once, as a newbie shaper, I dropped off a blank at West Coast Glass in Encinitas, when Steve Ford own it. I stuck the blank in the rack inside the front door and hurried off to BS with Fordie. Suddenly I heard a crash from the hallway, as a gust of wind came in the front door and blew my hastily stowed blank off the rack. The resultant gouge in the blank, even when repaired, would be seen under the tint job ordered. I asked Ford, “What do you think I should do?” Fordie said, without hesitation, “Well, he’s your customer, but if it was me, I’d shape him another.” That’s what I did, and what I do now. Your customer deserves the best you (and your glasser) have to offer.

8

It’s a colour. At the end of the day for me, if the colours a bit different I’m not going to kill someone over it. 

I ordered a board locally once. Asked for a shrunk down longboard for my Corolla, rounded square. Picked it up and it was a round tail. Hmmmm, oooookkkkkk. Turned out to be a great board in the end. 

9

There used to be a video of Sion Milosky on internet, he talked about his new big wave board.  Ordered a thruster, the shaper gave him a quad, different size too, IIRC.  He said he didn’t want to hurt the guy’s feelings, but it wasn’t what he ordered.  Ended up being his favorite board!

10

That fucked quad rear is a bigger problem and is where you should be a bit more pissed… unless those are your marks.

Draw your color on your forms… I’d wanna see your order too. Because sometimes a lot of times shapers are confusing as hell.

11

zero toe-in on the rears?

12

Huck the left rear is toe-ed out. Things got brakes… pull the pic up big on your screen… put a sheet of paper along the box. You will see the right box toes towards the stringer. The left…toes towards nowheresville

13

The color work is the least of your problems.

14

Sorry I started a “dog pile”.  Don’t let scare you off.  Communicate better next time.

15

If the color work was done as part of the lamination, rather then a spray or foam tint, it would have had to wrap the rails as either a free lap or a cut lap.

16

Not necessarily phebus. You can do it as an inlay and just do the deck. You can do what he wrote. No problems. It’s just not 100 v percent on the order form. Should have been detail better as it looks like a solid deck…

17

For the shop that went through. A fin like that should have never gone out the door. That’s just sloppy, regardless of if it’s your mistake or not. Everyone who touched that board had to notice it, there were plenty of chances to fix it. And it just kept getting passed off.

18

I totally agree with AquaG. Plenty of chances to call you and say, “Hey, man, is this really how you want it” …And, while most good glassers are truly “busy”, they should never be “too busy” to satisfy their customer. 

19

In case you missed it, the original poster has added the work order to his opening post, along with his commentary.  I’m going to add it here, since the end of the thread is the likely place for it to be seen…

20

I’m laughing at the fin lines drawn on the order form.

Looks like they followed those pretty well.

hahahahaha

was that too soon? sorry