I just wanted to give a thumbs up to the customer support of the guys at ShowOff surf racks.
Unknown to me, I had a older version of the racks made by the previous owners with a different material that seemed to be developing stress cracks. I contacted the Showoff guys just to give them a heads up in case it was a production problem. The owner of the company himself called back, explained that the problem was with the older type of plastic used, and offered to ship me out a new version of their racks.
True to his words the racks arrived today.