I’ve seen people have had similar bad experiences with this company over the years and shared them on here. Not really something I normally do, and not something I enjoy doing, but this company should be boycotted by everyone.
My story is long, I will abbreviate where possible, but I think the details are important to paint an accurate picture of the ineptitude. If you don’t want to read the whole thing then just scroll to the bottom to see their last email to me and a brief summary.
March 2025 - I was gifted a shaper supply gift card by a family member for $25. I go on their website, everything is “out of stock”. So I contact them on email and ask if I can just backorder some sanding sheets and david plane blades so that once they stock them, my order can be sent and I don’t have to continually check their website. Fine, easy enough. Order placed.
Feb 2026 - Still no products, haven’t heard anything. I email them checking in and asking for a refund if they’re still not in stock.
a new owner replies - “let me find out from the previous owner…” then says “ I just looked up your order. we have everything in stock. Would you like me to ship or refund I can ship out first thing tomorrow please let me know.”
My reply: “ok, please just send the materials then”, and I provide a new updated address because I moved.
Another email from new owner same day -
“Tim, I was mistaken. We’re still waiting on the blade replacements however I was able to find two blades. I’m gonna send those with your Sandpaper. And when we do get them back in stock, I’ll send you a pack of 10.”
A month goes by, no products. I check in on email and receive no reply. Another month goes by its now April 2026, I email them again asking what’s up.
They reply -
“Hi there! I noticed your order may have been returned because of an incorrect address on the Shopify account. Could you please double-check your shipping address? Once we have the correct info, we’d be happy to resend your order.”
I respond repeating the new address that I gave them two months ago, and indicate that I don’t even really need the sandpaper anymore, and would rather just have replacements blades for hand planes.
They respond with a photo of my order - the actual products - which they sent to my old address from the original order.
Basically the saga goes on like this, they tell me actually my order was canceled ( no refunds sent to me, no notification of cancelation), I say ok just send me the blades that I actually want I’ve already paid you $28 for. give them my address a fourth time. now they say they don’t have the blades in stock and they would check with the previous owner and get back to me in a couple days.
4/29 I get an automated email says I was refunded $3.48 (the amount I overpaid to cover the total after the $25 gift card)
May 2026 Two weeks go by and of course nothing. I check in its now up to yesterday 5/13.
They say “Hi Tim, I can send you the replacement blades that came back to us along with the sanding pads if you’d like to share your address. I don’t have any other David Planner or replacement parts besides the ones I initially sent to you.”
At this point I’ve sent the address at least four times, which I let them know.
They say “Hi Tim, I took over this business in December, which was well after your order was submitted. I apologize for the inconvenience, but I’ll do my best to send you what I can. However, I want to be upfront—since we only have one or two of the blades, you might not be completely satisfied with the final result. This order was placed before I took over, so I’m trying to sort things out. I also want to let you know that I’ve already incurred some shipping costs myself. Thanks for your understanding.”
I no longer have patience for this shit. They go on to say this:
“Tim, let’s get one thing straight. She never paid me. It was the previous owner.
But that said I’m not sure I will have to talk to the previous owner that she paid!
To clarify, you did not purchase the gift card from me. That transaction occurred with the previous owner before I took over the business. I was not the party who received your payment, nor was I involved in the original sale!
I understand your frustration regarding the shipping issue and address confusion, but repeatedly directing blame toward me personally for a transaction and arrangement that predated my ownership is not fair or accurate.
Despite that, I have still tried to review the situation and assist where possible. However, I cannot refund money that I never received. Any funds paid for the gift card went to the prior owner, not to me.
At this point, I’ve explained the situation as clearly as I can. If you would like to pursue reimbursement from the original owner that would need to be directed to the prior ownership, as I do not have those funds to return.”
I’m beside myself at this point, don’t think I need to explain why. they are just passing all the blame onto the “previous owner” yet the shipping issues and lack of actual help and resolution of the issue, offering any kind of practical solution at all have been with this new person.
I let them know this… Basically I paid for products, a year goes by, I never receive anything and they won’t refund me $25 (they dont have the funds) and they respond with this undoubtedly AI generated response:
“Tim,
I’ve reviewed your email and understand your position. However, I need to clarify something very directly because there seems to be a fundamental misunderstanding about the situation.
I did not purchase or continue the prior owner’s business entity. I acquired certain assets, including the website and related digital property, but this is a completely separate business operating under a different legal entity and EIN. I did not assume the prior company’s liabilities, debts, obligations, or customer balances.
While I initially attempted to help resolve this situation as a courtesy, that should not be interpreted as an admission of responsibility for transactions, gift cards, or obligations created under prior ownership.
Regarding the shipping issue, I acknowledge there was confusion during the transition period. I attempted to assist based on the limited historical information available to me at the time. However, at this point, the amount of time and back-and-forth being spent on this matter is no longer reasonable.
I also do not appreciate the continued accusatory tone and personal attacks throughout these emails. You are entitled to your opinion regarding fairness, but repeatedly directing hostility toward me does not change the legal reality of the situation.
To be clear:
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I will not be issuing any additional refunds or reimbursements.
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I will not continue debating ownership responsibilities.
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I consider this matter closed and will not be engaging in further discussion regarding it.
I wish you the best moving forward.”
Anyways - not much else to add. If you’ve read the whole thing thanks for reading. They have three reported incidents with the BBB none of which have been responded to. Sounds like the previous owner was inept and now this new person, if it even is a different person, might be an actual scammer. Do not send this business any money. They go from “WE have everything in stock” to “ I assume no prior obligations” and this business is not even the same entity.